Logistics
Here we explain how we handle shipping for proof pieces, demo kits, and samples across South Africa. Find out what to expect for Gauteng and coastal deliveries, as well as how returns work.
Each proof piece, sample, or demo kit is dispatched from our Sunnyrock floor with a full kerf log and clear labelling. Most Gauteng orders are sent using direct carriers, usually arriving overnight unless affected by power cuts or major municipal outages. Coastal deliveries are routed through Pavilion or Tyger Valley for easy access in Cape Town, Durban, and Gqeberha. If you need your order packed or sequenced in a specific way, send a message through our contact form before we send it out.
We supply a KerfCheck coupon with each proof piece or sample. This enables you to verify machine setup, material runout, and spindle calibration on arrival. If you spot an issue during incoming inspection, keep the coupon and log for reference. Log entries include material batch, cutter path, and operator notes for your records. Our resources page outlines best practices for using these samples to set up your own benches or CNC bays.
Demo kits regularly visit regional workshops, educational programmes, and industrial parks across Gauteng and the major coastal hubs. If your team wants to see fit, finish, or material options in person, use our contact form so we can include your floor on the next scheduled tour. Our demo kits cover popular sheet materials, typical edge finishes, and current nesting strategies used for production batches.
If you need to return a sample, proof piece, or demo kit, please send a message through our contact form to arrange the return. Always include the KerfCheck coupon and the operator log. Items must be sent back in their original packaging to our 2 Makro Place, Sunnyrock workshop unless otherwise discussed. Returns are usually processed within a week of arrival, but delays can occur during periods of high demand or public holidays.
Returned demo kits help us monitor wear and keep samples relevant for future visits. Please report any missing inserts or damaged materials when booking your return. For more on typical handling and cleaning instructions, see our finishes guide.
Shipping times vary by region, any current power cuts, and the type of parts. Gauteng shipments typically reach you overnight, while coastal orders are moved via Pavilion or Tyger Valley to work around weather, traffic, and port delays. All items are packed for the local conditions, whether it is Highveld dust or coastal humidity. For urgent requests or special instructions, please get in touch with our team directly.
We do not provide live tracking or online dispatch updates, but confirmation is always sent when your items leave Sunnyrock. For general shipping queries, send us a message through our contact form. You can also read more about our operations and history on the about page.
